Join Our Team as a
Customer Support Representative (CSR)
Are you a people-person who loves solving problems and creating happy customers? Apecuts is looking for a friendly and dedicated Customer Support Representative to be the voice of our brand and ensure an exceptional experience for every client.
What You'll Do:
- Serve as the first point of contact, professionally handling customer inquiries via phone, email, and live chat.
- Listen attentively to customer needs, provide accurate information about our services, and resolve issues efficiently.
- Manage and schedule customer appointments using our booking system.
- Build strong, positive relationships with customers, turning their experience into a lasting memory.
- Maintain detailed and accurate records of customer interactions in our system.
- Gather customer feedback and share insights with the team to help us continuously improve.
What You'll Bring:
- Proven experience in a customer-facing role (retail, hospitality, or call center).
Exceptional communication and interpersonal skills, you’re a great listener and a clear speaker.
- A patient, empathetic, and positive attitude, even when dealing with challenging situations.
- Strong problem-solving skills and the ability to think on your feet.
- Basic computer proficiency and the ability to learn new software quickly.
- Fluency in Urdu and strong working proficiency in English.
Bonus Skills:
- Previous experience with booking or scheduling software.
- A genuine passion for the grooming and personal care industry.
Position Details:
Location: Our office in Paragon City, Lahore. View Location
Timings: 11:00 AM – 8:00 PM
Contact Number: 0300 1234852 (for queries about the position)
Starting Salary Package: Rs. 30,000 – Rs. 50,000 (Determined based on experience and interview).
If you are ready to be the friendly voice that represents Apecuts and make a real difference for our customers, we want to hear from you!
Apply now and help us shape the future of customer care!